Introduction

Working together

Working together

The Safe Travel Planner main image.

Foreign travel is one of life's richest and most rewarding experiences. Canadians who use travel services often need much more than a plane ticket. They want to be well prepared to go abroad. They need the advice that only a qualified travel professional can provide.

Global Affairs Canada and Passport Canada are pleased to present the Safe Travel Planner for Travel Counsellors, a training session that provides you with information and tools that will help you become an indispensable source of information to your clients.

Who are you?

I am an instructor.

Using this training session as an instructor

Content structure
The Safe Travel Planner first explains the roles of Consular Services and Passport Canada, then moves on to provide information travellers will need before they go abroad.

This information is presented in the order needed by a travel counsellor:

  • Recommending a destination and developing an itinerary.
  • Advising clients on proper documentation.
  • Giving tips on how to prepare for a trip abroad.
  • Providing information about returning to Canada.
  • Offering sources of additional information.
  • Providing information on assistance available to Canadians abroad.

Link directly to websites
If you have Internet access in the classroom, you can link directly to travel.gc.ca, the Government of Canada website for Canadians travelling or living abroad. You can also link to Passport Canada's website and many others during the training session. Doing so will help students become familiar with the websites and their links.

Resources
A list of useful resources and links is available by topic in the For more information section, which provides you with quick access to all of the contact information and resources mentioned in this training session.

Icons used throughout this training session

Try it nowTry it now!: Indicates areas where you can try out different activities, such as finding specific information on a website.

ActivityActivity: Instructs how to interact with elements of the training session.


Case studies
Several case studies are included, some of which are interactive. Any documentation required for the exercises is provided, along with the suggested answers.

Certification assessment
This training session contains a certification assessment, which must be completed to receive credit.

The certification assessment has been approved by the Association of Canadian Travel Agencies (ACTA). You must obtain a score of at least 70 percent to obtain your Safe Travel Partner certificate from Global Affairs Canada. This certificate provides you with four ACTA course credits in the Certified Travel Counsellor (CTC) program.

Students who are currently registered in the CTC program receive an approval number if they pass the certification assessment. Students need to retain this approval number and submit it to ACTA as proof of completing the assessment.

Travel counsellors or students who are not yet enrolled in the CTC program may obtain enrolment forms from ACTA or visit acta.ca/education and enrol online.

Material for participants

Safe-travel publications
Safe-travel publications are referenced throughout the training session. To help with some of the exercises in this session, you may want to review these publications in advance.

Order free copies online at travel.gc.ca/publications.

1. Email: enqserv@international.gc.ca

2. Mail:

Enquiries Service
Global Affairs Canada
125 Sussex Drive
Ottawa, ON  K1A 0G2

3. Phone:

1-800-267-8376 (in Canada and the U.S.)
or 613-944-4000

Passport applications
To meet the increasing demand for services from the general public, Passport Canada has created online passport application forms for Canadians 16 years of age and over. These forms can be completed electronically, printed and then submitted to any Passport Canada point of service. For more information, consult Passport Canada. New forms will be posted as they are released, so be sure to check the site regularly.

Passport application forms can also be downloaded from the Passport Canada website or obtained from any Passport Canada office, Canada Post outlet, Service Canada Centre or Canadian government office abroad.

Requests for bulk application forms must be placed through the Passport Canada online order form.

Copyright
The information in this training session is in the public domain and may be reproduced without permission for the purposes of non-commercial distribution. For more information, see Important notices.


I am a student.

Using this training session as a student

Link directly to websites
If you have Internet access in the classroom, you can link directly to travel.gc.ca, the Government of Canada website for Canadians travelling or living abroad. You can also link to  Passport Canada's website and many others during the training session. Doing so will help students become familiar with the websites and their links.

Resources
A list of useful resources and links is available by topic in the For more information section, which provides you with quick access to all of the contact information and resources mentioned in this training session.

Icons used throughout this training session

Try it nowTry it now!: Indicates areas where you can try out different activities, such as finding specific information on a website.

ActivityActivity: Instructs how to interact with elements of the training session.


Case studies
Several case studies are included, some of which are interactive. Any documentation required for the exercises is provided, along with the suggested answers.

Certification assessment
The certification assessment has been approved by the Association of Canadian Travel Agencies (ACTA). You must obtain a score of at least 70 percent to obtain your Safe Travel Partner certificate from Global Affairs Canada. This certificate provides you with four ACTA course credits in the Certified Travel Counsellor (CTC) program.

Students who are currently registered in the CTC program receive an approval number if they pass the certification assessment. They need to retain this approval number and submit it to ACTA as proof of completing the assessment.

Students who are not yet enrolled in the CTC program may obtain enrolment forms from ACTA or visit cacta.ca/education and enrol on-line.

Copyright
The information in this training session is in the public domain and may be reproduced for the purposes of non-commercial distribution without permission. For more information, see Important notices.


I am a travel counsellor.

Using this training session as a travel counsellor

Content structure
The Safe Travel Planner first explains the roles of the Consular Services and Passport Canada, then moves on to provide information travellers will need before they go abroad.

This information is presented in the order needed by a travel counsellor:

  • Recommending a destination and developing an itinerary.
  • Advising clients on proper documentation.
  • Giving tips on how to prepare for a trip abroad.
  • Providing information about returning to Canada.
  • Offering sources of additional information.
  • Providing information on assistance available to Canadians abroad.

We recommend that you work through the content sequentially. When you have completed all of the content, you can take the certification assessment, which must be completed to receive credit for this training session.

Link directly to websites
If you have Internet access in the classroom, you can link directly to travel.gc.ca, the Government of Canada website for Canadians travelling or living abroad. You can also link to  Passport Canada's website and many others during the training session. Doing so will help students become familiar with the websites and their links.

Resources
A list of useful resources and links is available by topic in the For more information section, which provides you with quick access to all of the contact information and resources mentioned in this training session.

Icons used throughout this training session

Try it nowTry it now!: Indicates areas where you can try out different activities, such as finding specific information on a website.

ActivityActivity: Instructs how to interact with elements of the training session.


Certification Assessment
The certification assessment has been approved by the Association of Canadian Travel Agencies (ACTA). You must obtain a score of at least 70 percent to obtain your Safe Travel Partner certificate from Global Affairs Canada. This certificate provides you with four ACTA course credits in the Certified Travel Counsellor (CTC) program.

Travel counsellors who are currently registered in the CTC program receive an approval number if they pass the certification assessment. They need to retain this approval number and submit it to ACTA as proof of completing the assessment.

Travel counsellors who are not yet enrolled in the CTC program may obtain enrolment forms from ACTA or visit acta.ca/education and enrol online.

Copyright
The information in this training session is in the public domain and may be reproduced for the purposes of non-commercial distribution without permission. For more information, see important notices.


Informing your clients

Informing your clients

You meet travellers as they are just beginning to plan their trip. At this stage, you can really make a difference by ensuring that they are well informed. The Government of Canada provides you with a reliable source of information on:

  • Security and safety conditions in foreign countries
  • Entry requirements
  • Health issues
  • Social and political situations

All of this information is available to you at no cost, at the click of a mouse, at travel.gc.ca.

For further information on the importance of providing all necessary information to your clients, you can also visit the website of the Association of Canadian Travel Agencies (ACTA).


What you will learn

What you will learn

Upon completion of this training session, you will be able to:

  • Recognize the consular services available to Canadian travellers and travel agents.
  • Identify the role that Passport Canada plays in facilitating travel for Canadians.
  • Use travel.gc.ca, the Government of Canada's website for Canadians travelling or living abroad, to access important travel information and provide sound advice to clients.
  • Inform clients about documentation required when travelling or living abroad.
  • Offer advice about where travellers can access information needed before, during and after a trip.
  • Provide information about where travellers can obtain consular assistance, if necessary.

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