Questions and feedback

Travel.gc.ca integrates the web content and services of 12 federal government departments and agencies into a single Government of Canada website designed to provide a one-stop-shop source of information for Canadians travelling and living abroad.

If you need more specific information on any of the topics covered in travel.gc.ca, please contact the responsible department or agency.

Canada Border Services Agency

  • Entering Canada
  • What can I bring back to Canada
  • CANPASS
  • NEXUS

Canada's Passport Program

  • Canadian passports

Global Affairs Canada

  • Registration of Canadians Abroad
  • Travel Advice and Advisories
  • Consular services
  • Emergency assistance
  • Help with the travel.gc.ca website

Canada Revenue Agency

  • Canadian Taxes

Health Canada

  • Consumer product safety
  • Cruise ship and aircraft inspection programs

Canadian Air Transport Security Authority

  • What can I bring on a plane?
  • Airport security screening
  • Packing checked and carry-on luggage

Canadian Food Inspection Agency

  • Food safety
  • Canadian International Health Certificate for Travelling Pets

Public Health Agency of Canada

  • Travel health
  • Immunization and vaccines

Canadian Heritage

  • Cultural property

Public Safety Canada

  • Passenger Protect Program
  • Identity screening regulations

Immigration, Refugees and Citizenship Canada

  • Permanent Resident Card
  • Immigrating to Canada
  • Canadian Citizenship

Transport Canada

  • What you can bring aboard a plane
  • Importing vehicles into Canada

Environment and Climate Change Canada (Canadian Wildlife Service)

  • Exotic pets
  • CITES: endangered animals and plants

Canadian Transportation Agency

  • Airline complaints
 

We welcome your questions and comments on travel.gc.ca. Please fill in our Online form.


Canada Border Services Agency

Email: 

Telephone:

  • 1-800-461-9999 (toll-free, within Canada)
  • +1 204 983 3500 (Long distance charges apply, outside Canada
  • +1 506 636 5064 (Long distance charges apply, outside Canada)

TTY:

  • 1-866-335-3237 (within Canada)

Mail: 

Canada Border Services Agency
Ottawa ON
Canada  K1A 0L8

Website: www.cbsa-asfc.gc.ca


Canada's Passport Program

Online:

Telephone:

  • 1-800-567-6868 (toll-free in Canada or U.S.)
  • +1 819 997 8338 (outside Canada and U.S.)

TTD:

  • 1-866-255-7655 (toll-free in Canada and the U.S. from 7:30 a.m. to 8 p.m. ET)
  • +1 514 283 5197 (outside Canada and the U.S.)

Mail:

 Canada's Passport Program
 Gatineau QC K1A 0G3

Courier:

Canada's Passport Program
22 de Varennes Street
Gatineau QC  J8T 8R1

Website: Canada.ca/passport


Canada Revenue Agency

Online:

Contact information - Canada Revenue Agency

Telephone:

International tax and non-resident enquiries

  • 1-800-959-7383 (toll-free in Canada and the U.S., Monday to Friday 9 a.m. to 5 p.m. local time except holidays)
  • +1 613 940 8496 (outside Canada and the U.S., collect calls accepted, Monday to Friday 9 a.m. to 5 p.m. ET except holidays)

Fax:

  • +1 705 671 0794 (Individuals)

Website: www.cra-arc.gc.ca


Canadian Air Transport Security Authority

Online: 

Telephone:

  • 1-888-294-2202 (toll-free)

Fax:

  • 613-990-1295

TTY: 

  • 613-949-5534

Email:

Website: www.catsa-acsta.gc.ca


Canadian Food Inspection Agency

Online:

Telephone:  

  • 1-800-442-2342 (Canada and the U.S.)
  • +1 613 773-2342 (local or international)

Fax:

  • 613-773-7569

TTY:

  • 1-800-465-7735

Website: www.inspection.gc.ca


Canadian Heritage

Online:

Email:

Telephone: 

  • 819-997-0055 (Monday to Friday 8 a.m. to 4 p.m. EST)
  • 1-866-811-0055 (Toll-free, Monday to Friday 8 a.m. to 4 p.m. EST)

Fax:

  • 819-997-7757

TTY:

  • 1-888-997-3123 (toll-free)

Mail:

Department of Canadian Heritage 
Movable Cultural Property 
25 Eddy Street, 9th floor (25-9-N)
Gatineau QC  K1A 0M5

Website: www.canada.ca/en/canadian-heritage.html


Canadian Transportation Agency

Online:

Email:

Telephone:

  • 1-888-222-2592

Fax:

  • 819-997-6727

TTY:

  • 1-800-669-5575

Mail:

Canadian Transportation Agency
Ottawa ON K1A 0N9

Website: www.otc-cta.gc.ca


Environment and Climate Change Canada (Canadian Wildlife Service)

Email:

Telephone:

  • 1-855-869-8670 (toll-free in Canada and the U.S.)
  • 819-997-1840 (National Capital Region)

Fax:

  • 819-953-6283

Mail:

Convention on International Trade in Endangered Species
Canadian Wildlife Service
Environment Canada
Ottawa ON  K1A 0h2

Website: www.ec.gc.ca/cites


Global Affairs Canada

Email:

Telephone:

  • 613-944-6788
  • 1-800-267-6788 (toll-free from Canada and the U.S.)

The information line will not be able to give you any advice beyond what is already on this website.

TTY:

  • 613-944-1310
  • 1-800-394-3472 (toll-free from Canada and the U.S.)

Mail:

Consular Services
Global Affairs Canada
125 Sussex Drive
Ottawa ON  K1A 0G2

Emergency situations

If you or someone you know needs urgent help abroad, please visit our Request Emergency Assistance page.

Technical help


Health Canada

Online:

Email:

Telephone: 

  • 613-957-2991
  • 1-866-225-0709 (toll-free)

TTY:

  • 1-800-267-1245

Fax:

  • 613-941-5366

Mail:

Health Canada
Address Locator 0900C2
Ottawa ON  K1A 0K9

Website: www.hc-sc.gc.ca


 Immigration, Refugees and Citizenship Canada

Online:

Telephone:

  • 1-888-242-2100 (in Canada only, Monday to Friday 8 a.m. to 4 p.m. local time except holidays)

TTY:

1-888-576-8502 (8 a.m. to 4 p.m. local time)

Website: www.canada.ca/en/health-canada.html


Public Health Agency of Canada

Online:

Mail:

Public Health Agency of Canada
130 Colonnade Road
A.L. 6501H
Ottawa ON   K1A 0K9

Website: www.phac-aspc.gc.ca


Public Safety Canada

Online:

Email: 

Telephone: 

  • 613-944-4875
  • 1-800-830-3118

TTY:

  • 1-866-865-5667

Fax:

  • 613-954-5186

Mail:

269 Laurier Avenue West
Ottawa ON  K1A 0P8

Website: www.publicsafety.gc.ca


Transport Canada

Online:

Email:

Telephone: 

  • +1 613 992 4624 (collect)

Mail:

Transport Canada
330 Sparks Street
Ottawa ON  K1A 0N5

Website: www.tc.gc.ca

Report a problem on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, please contact us.

Date modified: