The Diamond Princess quarantine and coronavirus–affected cruises
On February 4, 2020, Japanese authorities quarantined the Diamond Princess cruise ship in Yokohama after a previous passenger tested positive for coronavirus.
The Embassy of Canada to Japan in Tokyo is working with Japanese authorities, cruise ship representatives and other partners to provide all possible consular support to affected Canadians.
Assistance to Canadians in Japan
Canadians in need of emergency consular assistance can contact the Embassy of Canada to Japan, in Tokyo, at +81-3-5412-6200. Canadians can also call the 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted where available) or email email@example.com.
To see how we are supporting Canadians who were on board the Diamond Princess and who remain in Japan, see our February 21 update below.
February 21, 2020
The plane chartered to repatriate Canadians on board the Diamond Princess cruise ship arrived in Canada from Tokyo, Japan, on Friday, February 21, 2020. The passengers were screened at CFB Trenton, then transported to the NAV CENTRE in Cornwall, Ontario, to undergo a further 14-day period of quarantine.
The Government of Canada continues to provide full support to Canadians who remain in Japan following the assisted departure. This includes:
- Daily hospital visits
- Facilitating communications with their families
- Working with the Canadian Red Cross to provide psycho-social support
- Facilitating safe return to Canada upon discharge from hospital
- Helping to communicate with doctors
February 18, 2020
On February 15, 2020, Canada secured a chartered aircraft to repatriate Canadians who were on board the cruise ship. We are working closely with Princess Cruises and the Government of Japan to assist in this evacuation.
The departure date of the chartered plane will be confirmed once final arrangements with the Government of Japan and Princess Cruises are in place. The flight is expected to depart Tokyo Haneda Airport on Thursday, February 20, 2020.
Before boarding in Japan, passengers will be screened for symptoms of COVID-19. Those who exhibit symptoms or who test positive will not be permitted to board and will be transferred to the Japanese health system to receive appropriate care.
Those who remain in Japan will need to complete the current quarantine being administered by Japan and follow the instructions of local authorities.
Returning to Canada
Many air carriers and countries have established travel restrictions due to the spread of the coronavirus. Canadians who choose not to evacuate may face restrictions.
Canadians seeking to return to Canada by commercial means will be subject to the Quarantine Act upon their return, which could include a further quarantine of 14 days.
Advice for cruise travellers
Some governments have established special entry restrictions to try to limit the spread of coronavirus. To find out about any travel restrictions and entry and exit requirements for your cruise’s departure location and for any of its designated ports of call, check with their embassy or consulate in Canada.
To make sure you are aware of the latest developments, follow the news and read the Travel Advice and Advisories for your cruise’s departure location and for its designated ports of call. We take the safety and security of Canadians abroad very seriously, and our Travel Advice and Advisories will give you important and up-to-date information to help you to make safe travel decisions.
Sign up for our Registration of Canadians Abroad service to receive important updates.
The decision to travel is yours alone and you are responsible for your personal safety abroad.
For more advice and information on the novel coronavirus, see canada.ca/coronavirus.
Princess Cruises provides updates on their Diamond Princess page, which describes the resources they have made available to Canadians who were on the ship and lists more ways to reach the Princess Cruises family assistance phone lines.
Princess Cruises can be contacted directly through their emergency contact number at +872 201 5236.
- Government of Canada repatriates Canadians and their families from Diamond Princess cruise ship in Japan
- Government of Canada evacuating Canadians on board Diamond Princess cruise ship
- Coronavirus disease (COVID-19): Outbreak update
- Novel coronavirus in China (Travel Health Notice)
- Travel Advice and Advisories for China
- The Embassy of Canada to China
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