Frequently asked questions - COVID-19 Emergency Loan Program for Canadians Abroad
On this page
- What is the Emergency Loan Program?
- Who is eligible to apply for the loan?
- What types of expenses can be covered?
- Do I need to come in to an embassy or consulate to apply?
- What are the loan conditions?
- How can I apply?
Q1: What is the Emergency Loan Program?
To help Canadians outside Canada return home, the Government of Canada is creating a temporary financial assistance program: the COVID-19 Emergency Loan Program for Canadians Abroad. If you are eligible, are outside Canada and are directly impacted by COVID-19, you will be able to apply for an emergency loan of up to $5,000 to help you return to Canada and to cover your short-term needs while you work toward returning.
Q2: Who is eligible to apply for the loan?
You are eligible if you are a Canadian citizen impacted by COVID-19 who plans to return to Canada and who has no other source of funds. We will consider that you plan to return to Canada if you:
- Had a return flight booked and your flight was cancelled or delayed
- Attempted to book a flight, but cannot due to the travel restrictions or exorbitant pricing
If you are a Canadian citizen travelling with an immediate family member who is a permanent resident of Canada (PR), you may include eligible expenses for the PR family member in your application.
- Immediate family is defined as spouse, parents and children
Exceptionally, if you are a Canadian permanent resident facing a threat to life or other grievous harm, you may be eligible, even if not travelling with a Canadian citizen who is a family member.
Q3: What types of expenses can be covered?
Each situation is unique and the amount of the loan will be determined and approved on a case-by-case basis by consular officials. Expenses covered by the loan include, but are not limited to:
- The most economical transport costs including:
- Air travel to return to Canada
- Local transport related to your return to Canada
- Reasonable costs for essential needs, including food and shelter abroad while you are unable to return to Canada.
- Medical costs not covered by either local public health services or private insurance such as:
- Hospitalization or other treatment if you are infected with COVID-19
- Prescription drugs required for the treatment of COVID-19 or for pre-existing conditions if your planned return to Canada has been delayed because of factors related to COVID-19
- Costs related to the translation of medical information, including prescriptions, medical notes, diagnoses and medical files provided by your health care practitioner and required by a local health authority in relation to COVID-19
- Costs related to other critical needs if you are hospitalized or in quarantine for COVID-19:
- Professional services to address the psycho-social impacts of quarantine if you are impacted
- Costs for supporting your communication with family and support networks in Canada if you are quarantined
Your insurance policy may provide for emergency support in a crisis like this one. Check with them for details on your specific policy.
Q4: Do I need to come in to an embassy or consulate to apply?
- After you have exhausted all other funding options (contacting friends, family and insurance providers, bank, etc.), you will be asked to complete the COVID-19 Emergency Loan Request Form (C-19 Loan Form).
- You do not need to make an application in person at the embassy or consulate.
- The embassy or consulate office in the region where you are may provide guidance on C-19 loan issuance by phone.
Q5: What are the loan conditions?
This is a repayable loan to the Government of Canada. Further details will be provided, upon application.
Q6: How can I apply?
Eligible Canadians currently outside Canada who need financial assistance can contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available) or CAN.finances.CV19@international.gc.ca.
For all other consular emergencies, contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available) or email email@example.com.
Report a problem on this page
- Date modified: