Frequently asked questions - COVID-19 Emergency Loan Program for Canadians Abroad

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Q1: What is the Emergency Loan Program?

To help Canadians outside Canada return home, the Government of Canada is creating a temporary financial assistance program: the COVID-19 Emergency Loan Program for Canadians Abroad. If you are eligible, are outside Canada and are directly impacted by COVID-19, you will be able to apply for an emergency loan of up to $5,000 to help you return to Canada and to cover your short-term needs while you work toward returning.


Q2: Who is eligible to apply for the loan?

You are eligible if you are a Canadian citizen impacted by COVID-19 who plans to return to Canada and who has no other source of funds. We will consider that you plan to return to Canada if you:

If you are a Canadian citizen travelling with an immediate family member who is a permanent resident of Canada (PR), you may include eligible expenses for the PR family member in your application.

Exceptionally, if you are a Canadian permanent resident facing a threat to life or other grievous harm, you may be eligible, even if not travelling with a Canadian citizen who is a family member.


Q3: What types of expenses can be covered?

Each situation is unique and the amount of the loan will be determined and approved on a case-by-case basis by consular officials. Expenses covered by the loan include, but are not limited to:

Your insurance policy may provide for emergency support in a crisis like this one. Check with them for details on your specific policy.


Q4: Do I need to come in to an embassy or consulate to apply?


Q5: What are the loan conditions?

This is a repayable loan to the Government of Canada. Further details will be provided, upon application.


Q6: How can I apply?

Eligible Canadians currently outside Canada who need financial assistance can contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available) or CAN.finances.CV19@international.gc.ca.

For all other consular emergencies, contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (call collect where available) or email sos@international.gc.ca.

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