Consular officers in action


Meet some of Canada’s dedicated consular officers who help thousands of Canadians travelling and living abroad each year.

If you run into problems while travelling, working, studying or living in another country, the Government of Canada can help you
24 hours a day, seven days a week through its Emergency Watch and Response Centre and more than 260 points of service in 150 countries. #HelpingCanadianTravellers

Robin Claridge - Barbados

“Here, it’s our reality. We go on hurricane watch mode every year…”


Allison Catmur - Italy

“Part of our role is to advocate for our citizens, for fair treatment…”


Arif Keshani - Japan

“Above all else, nothing is more rewarding than helping a Canadian who is faced with a problem…”


Suzanne Elliot - Family Unit

“There is no such thing as a typical day at work for me. A day could start at 2 am, with a call, , the police called…”


François Paradis-Caron, Senegal

“Providing consular services to the sub-region from Dakar is a daily challenge. We work with clients who are far away…”


Stefanie McCollum - Emergency Operations

“We had a really bad hurricane season and we had a lot of Canadians affected by that. In 2017 you had Irma, Jose, Maria…”


M.-J. Wason, Ethiopia

“In some cases, the entire embassy gets involved and it is truly amazing when we can all work together towards one goal...”


Geneviève Kidd-Bouchard, France

“I help them go through the necessary steps and give them the information they need to resolve the problem...”


Sean Blane, London

“Some of my proudest moments as a consular officer have been working to bring children out of bad circumstances into stable situations...”


Rachelle Dalton, Mexico

“I get involved when the situation is dire—when everything has been done legally to no avail or when there are communication problems...”


Nathalie Gervais, Argentina and Paraguay

“I feel that I make a difference when I help resolve a complex situation. I like to solve problems and I am not afraid to knock on doors...”


Marie-Claude Villeneuve, Ramallah

"When I feel that I have made a difference in the life of a Canadian, or when I contribute to the successful resolution of a problem, I remember..."


Dale Smyl, Peru

"Trying to help the families of people who were killed or affected by a disaster is difficult. But when I can make a tangible difference for Canadians..."


Phochana Meak, Afghanistan

"In Kabul, the consular services that we can provide to Canadians are limited by the security situation in Afghanistan. In our Travel Advice..."


Fiona Jarvis, Kenya

"Sometimes, Canadians can go through incredibly stressful and difficult circumstances abroad, Often, we have the opportunity to see people pull..."


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