Before, during and after a trip
Help clients plan ahead
As a travel counsellor, you can do a lot to help your clients plan ahead. You can display our safe-travel publications in your office, including the booklet Bon Voyage, But…, and enclose appropriate publications with your clients’ tickets.
For accurate and timely information to help your clients plan ahead, consult the travel.gc.ca website.
Registration of Canadians Abroad
Registration of Canadians Abroad
Global Affairs Canada offers the Registration of Canadians Abroad service for all Canadians travelling or living abroad. This service is provided so that consular officials can contact and assist Canadians in an emergency abroad, such as a natural disaster or civil unrest, or inform them about a family emergency at home. Travellers can register online, through the Travel Smart app or by contacting the nearest Canadian government office abroad.
Registration is free and voluntary, and personal information provided on the registration form is used in accordance with the provisions of Canada’s Privacy Act.
If your clients choose not to register, they should leave a detailed travel itinerary and contact details with family or friends in Canada.
Don’t forget to mention this registration service to your clients. It could make a big difference to them in an emergency.
A word about drugs
A word about drugs and travel
Illegal drug use and trafficking are prohibited in all countries, even though drugs may be readily available and openly used in some cultures.
Being Canadian does not exempt your clients from local laws regarding illegal drugs. If they break the law in another country, they are subject to that country’s judicial system. Most countries impose heavy fines and long prison sentences for simple possession. Even prescription drugs and syringes used for legitimate medical purposes can come under intense scrutiny.
Awareness and prevention
Remind your clients that they should:
- Keep all medication in its original, labelled container and carry a note from their doctor explaining its use.
- Never carry a package or luggage for someone else, unless they are able to check the contents.
- Choose their travelling companions wisely. They should never cross a border with a hitchhiker or as a hitchhiker. Although your clients may not be carrying anything illegal, they could be implicated if their companions are in possession of illegal drugs.
- Be equally cautious about who and what they carry in their vehicles. Your clients could be held responsible for their passengers’ offences, even though they may be committed without their knowledge or participation.
Travelling with medical marijuana
Please inform your clients that if they are flying within Canada with medical marijuana, they should be prepared to show medical documentation. In Canadian airports where police are present, they will be called to verify your documents.
It is illegal to travel outside of Canada with medical marijuana. For more information, see Alcohol, drugs and travel.
Returning to Canada
Fees, customs and import controls
In all the excitement of planning a trip, your clients may not have thought about what they need to do when returning to Canada. Make sure they are aware of such issues as departure fees, customs and import controls and illegal souvenirs.
Some countries impose a departure tax or service fee at airports or other points of departure. Your clients should make sure they set aside enough money, in local funds, to pay this fee. They can check the relevant Travel Advice and Advisory (Entry/Exit Requirements tab”) or contact the destination country’s embassy or consulate accredited to Canada to find out the amount of the fee.
What travellers can bring back
Shopping is one reason why many Canadians love to travel. But do they know what they can, and cannot, legally bring back to Canada? Make sure your clients are informed.
- For personal exemptions on alcohol, tobacco and other duty-free goods, see What you can bring home to Canada.
- Concerning food, plants and animal products, see also What you can bring home to Canada.
- Regarding prohibited items in carry-on baggage, consult What you can bring on a plane.
- For the import of endangered species or products derived from them, check with Environment and Climate Change Canada.
- Regarding cultural property, consult with Canadian Heritage or the embassy of the destination country.
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