Before, during and after a trip

Help clients plan ahead
Receive Daily Travel Updates by E-mail.Provide your clients with safe-travel publications and essential information from the website

Be informed

As a travel counsellor, you can do a lot to help your clients plan ahead. You can display our safe-travel publications in your office, including the booklet Bon Voyage, But…, and enclose appropriate publications with your clients’ tickets.

You can also tell your clients about the website, Twitter and Facebook accounts and the Travel Smart app and encourage them to sign up for the Registration of Canadians Abroad service.

For accurate and timely information to help your clients plan ahead, consult the website.

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Registration of Canadians Abroad
Registration of Canadians Abroad serviceThe Registration of Canadians Abroad service could make a huge difference for your clients in an emergency.

Registration of Canadians Abroad

Why Register?

Global Affairs Canada offers the Registration of Canadians Abroad service for all Canadians travelling or living abroad. This service is provided so that consular officials can contact and assist Canadians in an emergency abroad, such as a natural disaster or civil unrest, or inform them about a family emergency at home. Travellers can register online, through the Travel Smart app or by contacting the nearest Canadian government office abroad.

Registration is free and voluntary, and personal information provided on the registration form is used in accordance with the provisions of Canada’s Privacy Act.

If your clients choose not to register, they should leave a detailed travel itinerary and contact details with family or friends in Canada.

Don’t forget to mention this registration service to your clients. It could make a big difference to them in an emergency.

Try It Now!Try it now! Select the image on this page for more information about the Registration of Canadians Abroad service.
A word about drugs
Drugs and TravelGet the facts about drugs and travel at

A word about drugs and travel

Illegal drug use and trafficking are prohibited in all countries, even though drugs may be readily available and openly used in some cultures.

Being Canadian does not exempt your clients from local laws regarding illegal drugs. If they break the law in another country, they are subject to that country’s judicial system. Most countries impose heavy fines and long prison sentences for simple possession. Even prescription drugs and syringes used for legitimate medical purposes can come under intense scrutiny.

  • Sylvia in Singapore

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  • Nicolas in Spain

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  • Marie in Australia

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  • Daniel in Florida

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Always be alert and prepared when it comes to medications and drugs.Always be alert and prepared when it comes to medications and drugs.

Awareness and prevention

Remind your clients that they should:

  • Keep all medication in its original, labelled container and carry a note from their doctor explaining its use.
  • Never carry a package or luggage for someone else, unless they are able to check the contents.
  • Choose their travelling companions wisely. They should never cross a border with a hitchhiker or as a hitchhiker. Although your clients may not be carrying anything illegal, they could be implicated if their companions are in possession of illegal drugs.
  • Be equally cautious about who and what they carry in their vehicles. Your clients could be held responsible for their passengers’ offences, even though they may be committed without their knowledge or participation.

Travelling with medical marijuana

Please inform your clients that if they are flying within Canada with medical marijuana, they should be prepared to show medical documentation. In Canadian airports where police are present, they will be called to verify your documents.

It is illegal to travel outside of Canada with medical marijuana. For more information, see Alcohol, drugs and travel.

Returning to Canada
Be aware of such issues as departure fees, customs and import controls and illegal souvenirs.Ensure that your clients are aware of such issues as departure fees, customs and import controls and illegal souvenirs

Fees, customs and import controls

In all the excitement of planning a trip, your clients may not have thought about what they need to do when returning to Canada. Make sure they are aware of such issues as departure fees, customs and import controls and illegal souvenirs.

Some countries impose a departure tax or service fee at airports or other points of departure. Your clients should make sure they set aside enough money, in local funds, to pay this fee. They can check the relevant Travel Advice and Advisory (Entry/Exit Requirements tab”) or contact the destination country’s embassy or consulate accredited to Canada to find out the amount of the fee.

What travellers can bring back

Shopping is one reason why many Canadians love to travel. But do they know what they can, and cannot, legally bring back to Canada? Make sure your clients are informed.

The website and safe-travel publications contain further information and links to these and other government agencies.

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