When help is required
Assisting Canadian travellers
The wallet-sized Emergency Contact Card provides Canadian travellers with the necessary information to help them access emergency consular assistance.
Assisting Canadian travellers
As a precaution, your clients would be well advised to carry contact information for the Canadian government office or offices in their destination country. Refer to travel.gc.ca/embassies for a directory of Canadian government offices abroad.
While most problems experienced by travellers are minor, a client will sometimes run into serious difficulties. Canadian government offices abroad are there to help.
Consular officials are also available in Ottawa to assist your clients 24 hours a day, seven days a week.
If your clients require urgent assistance while abroad, they should call the nearest Canadian embassy or consulate.
Travellers can also reach the Emergency Watch and Response Centre in Ottawa 24/7 by email at sos@international.gc.ca or by telephone for at +1 613 996 8885 (call collect where available).
Consult the relevant country Travel Advice and Advisory to find out if there is a toll-free number to reach the Emergency Operations Centre from a foreign country.
Activity: Click on the image on this page to print the Emergency Contact Card. Fill out the contact information for a Canadian government office abroad (see travel.gc.ca/offices).
Contact information
Contact information
Contact Global Affairs Canada's Consular Services or Passport Canada:
Consular Services
Email: travel@international.gc.ca
If you need an answer within the next week, you can email Consular Services. A team of specialists will find the information you need or refer you to the appropriate resource.
Tel.: 1-800-267-6788 (in Canada and the U.S.)
or 613-944-6788
TTY: 1-800-394-3472 (in Canada and the U.S.)
or 613-944-1310
Passport Program
Website: cic.gc.ca/English/passport/index.asp
Tel.: 1-800-567-6868 (Emergency passport services within Canada, toll-free from Canada only)
TTY: 1-866-255-7655