When help is required

Assisting Canadian travellers
Receive Daily Travel Updates by E-mailThe wallet-sized Emergency Contact Card provides Canadian travellers with the necessary information to help them access emergency consular assistance.

Assisting Canadian travellers

As a precaution, your clients would be well advised to carry contact information for the Canadian government office or offices in their destination country. Refer to travel.gc.ca/embassies for a directory of Canadian government offices abroad.

While most problems experienced by travellers are minor, a client will sometimes run into serious difficulties. Canadian government offices abroad are there to help.

Consular officials are also available in Ottawa to assist your clients 24 hours a day, seven days a week.

If your clients require urgent assistance while abroad, they should call the nearest Canadian embassy or consulate.

Travellers can also reach the Emergency Watch and Response Centre in Ottawa 24/7 by email at sos@international.gc.ca or by telephone for at +1 613 996 8885 (call collect where available).

Consult the relevant country Travel Advice and Advisory to find out if there is a toll-free number to reach the Emergency Operations Centre from a foreign country.


Activity: Click on the image on this page to print the Emergency Contact Card. Fill out the contact information for a Canadian government office abroad (see travel.gc.ca/offices).

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Contact information

Contact information

Contact Global Affairs Canada's Consular Services or Passport Canada:

Consular Services

Email: travel@international.gc.ca

If you need an answer within the next week, you can email Consular Services. A team of specialists will find the information you need or refer you to the appropriate resource.

Tel.: 1-800-267-6788 (in Canada and the U.S.) or 613-944-6788

TTY: 1-800-394-3472 (in Canada and the U.S.) or 613-944-1310

Passport Program

Website: cic.gc.ca/English/passport/index.asp
Tel.: 1-800-567-6868 (Emergency passport services within Canada, toll-free from Canada only)
TTY: 1-866-255-7655

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