Request emergency assistance


This service is only intended for Canadian citizens in need of emergency consular assistance. We do not have information concerning immigration, permanent residence, or visas.

The Emergency Watch and Response Centre (EWRC) is currently experiencing a high volume of calls. If you need emergency help and are not able to reach an officer by phone, please leave a voice message or contact the EWRC by email at



From outside Canada

From inside Canada (non-passport-related)

  • 613-996-8885
  • 1-800-387-3124 (toll-free from the U.S. and Canada only)

Emergency passport services within Canada (weekends and statutory holidays)

  • 1-800-567-6868 (toll-free from Canada only)


  • 613-209-1233 (carrier charges may apply)

TTY (for persons with a hearing loss):

  • 613-944-1310
  • 1-800-394-3472 (toll-free from the U.S. and Canada only)

If we are experiencing a high volume of calls, you may be asked to leave a message. Please follow the instructions carefully. We will return your call as soon as possible.

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