Request emergency assistance

IMPORTANT

This service is only intended for Canadian citizens in need of emergency consular assistance. We do not have information concerning immigration, permanent residence, or visas.

Email:

Telephone:

From outside Canada

From inside Canada (non-passport-related)

  • 613-996-8885
  • 1-800-387-3124 (toll-free from the U.S. and Canada only)

Emergency passport services within Canada (weekends and statutory holidays)

  • 1-800-567-6868 (toll-free from Canada only)

SMS:

  • 613-209-1233 (carrier charges may apply)

TTY:

  • 613-944-1310
  • 1-800-394-3472 (toll-free from the U.S. and Canada only)

If we are experiencing a high volume of calls, you may be asked to leave a message. Please follow the instructions carefully. We will return your call as soon as possible.

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