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Video: Airline ticket and tariff

Watch the video on airline ticket and tariff for useful tips

Transcript: Airline ticket and tariff

NARRATOR: Dealing with airline ticket issues can be frustrating and if you make a mistake, it can often lead to extra fees or being refused transport by the airline.

So, what is your ticket exactly?

The ticket you purchase is proof you have a contract with that airline and there is supposed to be a seat with your name on it.

(clearing throat)

Actually, your name is on the ticket…not literally on the seat.

And like any contract, you should make sure you understand the terms and conditions before you commit to paying.

You wouldn't sign a mortgage or a car lease without knowing what's in the fine print, would you?

It's the same with an airline ticket. Each airline has its own terms and conditions in a document called a "tariff".

You can give the airline a call, visit their ticket counter or go to their website.

There's information about what happens if you make a mistake while booking like spelling your name wrong or entering the wrong date.

You may have to pay extra fees to fix a mistake or you could even be refused transport.

It's your responsibility to make sure you've entered the correct information when booking...and if you realize you've made a mistake, contact the airline immediately.

Look at it this way. An airline ticket is a binding contract that involves spending your hard earned cash.

Having a good understanding of an airline's terms and conditions and having issues clarified before you buy a ticket helps to eliminate unpleasant surprises, extra fees and frustration.

Fly Smart. Know Your Rights & Responsibilities.

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