Questions and feedback

Travel.gc.ca integrates the web content and services of 12 federal government departments and agencies into a single Government of Canada website designed to provide a one-stop-shop source of information for Canadians travelling and living abroad.

If you need more specific information on any of the topics covered in travel.gc.ca, please contact the responsible department or agency.

Canada Border Services Agency

  • Entering Canada
  • What can I bring back to Canada
  • CANPASS
  • NEXUS

Foreign Affairs, Trade and Development Canada

  • Registration of Canadians Abroad
  • Country Advice and Advisories
  • Consular services
  • Emergency assistance
  • Help with the travel.gc.ca website

Canada Revenue Agency

  • Canadian Taxes

Health Canada

  • Consumer product safety
  • Cruise ship and aircraft inspection programs

Canadian Air Transport Security Authority

  • What can I bring on a plane?
  • Airport security screening
  • Packing checked and carry-on luggage

Passport Canada

  • Canadian passports

Canadian Food Inspection Agency

  • Food safety
  • Canadian International Health Certificate for Travelling Pets

Public Health Agency of Canada

  • Travel health
  • Immunization and vaccines

Canadian Heritage

  • Cultural property

Public Safety Canada

  • Passenger Protect Program
  • Identity screening regulations

Citizenship and Immigration Canada

  • Permanent Resident Card
  • Immigrating to Canada
  • Canadian Citizenship

Transport Canada

  • What you can bring aboard a plane
  • Importing vehicles into Canada

Environment Canada (Canadian Wildlife Service)

  • Exotic pets
  • CITES: endangered animals and plants
 

We welcome your questions and comments on travel.gc.ca. Please fill in our Online form.


Canada Border Services Agency

Email: 

Telephone:

  • 1-800-461-9999 (toll-free, calls within Canada)
  • 1-204-983-3500
  • 1-506-636-5064 (Long distance charges apply, calls outside Canada)

TTY:

  • 1-866-335-3237 (within Canada)

Mail: 

Canada Border Services Agency
Ottawa ON
Canada  K1A 0L8

Website: www.cbsa-asfc.gc.ca


Canada Revenue Agency

Telephone:

  • 1-855-284-5942 (Individuals and Non-resident trusts within Canada or U.S.)
  • 1-613-940-8495 (Individuals and Non-resident trusts outside Canada and continental U.S.)

Fax:

  • 1-613-941-2505 (Individuals)

Website: www.cra-arc.gc.ca


Canadian Air Transport Security Authority

Telephone:

  • 1-888-294-2202 (toll-free)

Fax:

  • 613-990-1295

TTY: 

  • 613-949-5534

Website: www.catsa-acsta.gc.ca


Canadian Food Inspection Agency

Online: Contact Us

Telephone:  

  • 1-800-442-2342 (toll-free)
  • 613-225-2342

Fax:

  • 613-773-7569

TTY:

  • 1-800-465-7735

Website: www.inspection.gc.ca


Canadian Heritage

Email: info@pch.gc.ca
  

Telephone: 

  • 819-997-0055
  • 1-866-811-0055

Fax:

  • 819-997-7757

TTY:

  • 1-888-997-3123

Mail:

Movable Cultural Property
Canadian Heritage
15 Eddy Street, 3rd floor
Gatineau QC  K1A 0M5

Website: www.pch.gc.ca


Citizenship and Immigration Canada

Online: contact us

Website: www.cic.gc.ca


Environment Canada (Canadian Wildlife Service)

Email: cites@ec.gc.ca

Telephone:

  • 1-800-668-6767 (Environment Canada toll-free number)
  • 819-997-1840 (National Capital Region)

Fax:

  • 819-953-6283

Convention on International Trade in Endangered Species
Canadian Wildlife Service
Environment Canada
Ottawa ON  K1A 0h2

Website: www.ec.gc.ca/cites            

Foreign Affairs, Trade and Development Canada

Email:

Telephone:

  • 613-944-6788
  • 1-800-267-6788 (toll-free from the U.S. and Canada only)

The information line will not be able to give you any advice beyond what is already on this website.

TTY:

  • 613-944-1310
  • 1-800-394-3472 (toll-free from the U.S. and Canada only)

Mail:

Consular Services
Foreign Affairs, Trade and Development Canada
125 Sussex Drive
Ottawa ON  K1A 0G2

Emergency situations

If you or someone you know requires urgent assistance abroad, please visit our Request Emergency Assistance page.

Technical help


Health Canada

Email: info@hc-sc.gc.ca

Telephone: 

  • 613-957-2991
  • 1-866-225-0709 (toll-free)

TTY:

  • 1-800-267-1245

Fax:

  • 613-941-5366

Mail:

Health Canada
Address Locator 0900C2
Ottawa ON  K1A 0K9

Website: www.hc-sc.gc.ca

Passport Canada

Online

Telephone:

  • 1-800-567-6868 (toll-free, calls within Canada or U.S.)
  • 819-997-8338 (Outside Canada and U.S.)

TTY:

  • 1-866-255-7655

Mail:

  Passport Canada
  Gatineau QC K1A 0G3

Courier:

Passport Canada
22 de Varennes Street
Gatineau QC  J8T 8R1

Website: www.ppt.gc.ca

Public Health Agency of Canada

Online:

Email: 

Mail:

Public Health Agency of Canada
130 Colonnade Road
A.L. 6501H
Ottawa ON   K1A 0K9

Website: www.phac-aspc.gc.ca

Public Safety Canada

Email: 

Telephone: 

  • 613-944-4875
  • 1-800-830-3118

TTY:

  • 1-866-865-5667

Fax:

  • 613-954-5186

Mail:

269 Laurier Avenue West
Ottawa ON  K1A 0P8

Website: www.publicsafety.gc.ca

Transport Canada

Email: 

Telephone: 

  • 613-990-2309
  • 1-866-995-9737 (Toll Free)

TTY:

  • 1-888-675-6863

Fax:

  • 613-954-4731

Mail:

Transport Canada
330 Sparks Street
Ottawa ON  K1A 0N5

Website: www.tc.gc.ca

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