Lost, stolen, damaged or found passports

A Canadian passport is a valuable document that should be kept in a safe place at all times. Once a passport has been reported lost or stolen, it is no longer valid and cannot be used for travel. This is to ensure that it is not used for fraudulent purposes. The Government of Canada cannot be held responsible for any difficulties you may encounter at border crossings if you attempt to use a passport that has been reported lost or stolen.

Maintaining the reputation of the Canadian passport requires constant vigilance. As a passport holder you must play your part by taking care of this important travel document.

What to do if your passport is lost or stolen

In Canada: Call Passport Canada (at 1-800-567-6868) and your local police to report the circumstances of the loss or theft.

Outside Canada: Report the loss or theft to the nearest Government of Canada office abroad and to the local police.

Damaged passport

Passport Canada recommends that you apply for a new passport if your current passport is damaged. Travellers whose passport is damaged in any way could face significant delays or be denied entry at border crossings, or be denied boarding on flights.

Replacing a lost or stolen passport

Canadians in Canada or the United States* can request a replacement passport in person at any Passport Canada office or submit an application by mail or courier.

Canadians abroad (outside of Canada and the United States) can apply at the nearest Government of Canada office abroad.

A replacement passport may be authorized if all requirements are met. These include the submission of:

Before the passport can be replaced, Canadian authorities will conduct an investigation into the circumstances of the loss or theft. This may lead to delays in processing the replacement passport.

*The following regions must conform to same regulations as the United States: Bermuda, American Samoa, the Midway Islands, Puerto Rico and the US Virgin Islands.

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