Request emergency assistance

For emergency help during business hours, and if you are outside Canada, call the nearest embassy or consulate.


This service is only intended for Canadian Citizens in need of emergency consular services while abroad. The Emergency Response Centre does not have information concerning citizenship, immigration, permanent residence, or visas.

You can also contact our Emergency Watch and Response Centre in Ottawa anytime by:



From outside Canada

From inside Canada

  • 613-996-8885
  • 1-800-387-3124 (toll-free from the U.S. and Canada only)


  • 613-944-1310
  • 1-800-394-3472 (toll-free from the U.S. and Canada only)

You may be asked to leave a message. Please follow the instructions carefully. Under normal circumstances, an operations officer will get back to you within 15 minutes. This delay may be longer during large-scale emergencies.

We have revised our consent letter resources to serve you better.

We welcome your feedback on the new versions at Please note that this address is to receive your comments and suggestions only. If you have questions related to children and travel, please visit our FAQ.

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