Request emergency assistance

IMPORTANT

This service is only intended for Canadian citizens in need of emergency consular services while abroad. The Emergency Watch and Response Centre does not have information concerning citizenship, immigration, permanent residence, or visas.

If you are currently abroad and require emergency assistance, call the nearest embassy or consulate.

The Emergency Watch and Response Centre in Ottawa can also be reached directly by Canadians abroad and/or by family and friedns on their behalf by:

Email:

Telephone:

From outside Canada

From inside Canada

  • 613-996-8885
  • 1-800-387-3124 (toll-free from the U.S. and Canada only)

TTY:

  • 613-944-1310
  • 1-800-394-3472 (toll-free from the U.S. and Canada only)

If the Emergency Watch and Response Centre is expereincing a high volume of calls, you may be asked to leave a message. Please follow the instructions carefully. An operations officer will get back to you within 15 minutes. However, this delay may be longer during large-scale emergencies.

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