replace a lost, stolen, damaged or expired passport
accept citizenship applications for approval by Citizenship and Immigration Canada
assist when the well-being or whereabouts of a Canadian citizen is in question
assist you if you have not been allowed to board an international flight, usually because of inappropriate travel documentation
help you find local support or return home if you have been victim of a crime
assist you if you have been a victim of a scam, phishing scheme, identity theft or fraud and advise you to take appropriate action, including reporting the crime to local authorities
help you to sign up for the Registration of Canadians Abroad service if you are travelling or living abroad and do not have Internet access
refer you to the appropriate authorities for information on services in Canada
help to return items lost and found at Canadian government offices abroad, which are held for 30 days
invigilate exams, at the discretion of the consular program manager, if no costs are incurred and suitable resources are available
respond to requests for local contact lists, such as:
police, fire and ambulance services
hospitals, doctors and medical professionals
lawyers and notaries
visa-issuing authorities
accommodations
providers of fingerprinting services
providers of exam invigilating services
Consular officials cannot:
help you find employment
help you find accommodation
acquire local permits or licences on your behalf, including foreign visas or work permits
accept mail on your behalf
obtain residency permits
obtain work permits
obtain driver’s licences
pay fines
issue pension or social security benefits
make travel arrangements
compensate or reimburse you for delayed or cancelled travel
make hotel reservations
solve problems related to overstaying your visa
issue letters of facilitation to be used in lieu of travel documents, proof of citizenship or identification
perform fingerprinting services or criminal record checks
store personal effects or search for lost items
pay your hotel, medical, travel or other expenses
provide information on a Canadian being sought in cases of well-being and whereabouts without his or her consent, in accordance with the provisions of Canada’s Privacy Act